Privacy Policy

Last updated:

Welcome to Rise and Glow (“we”, “us”, “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit https://riseandglow.co.za (the “Site”) or make a purchase from us.

By using our Site, you agree to the terms of this Privacy Policy.

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1. Information We Collect

1.1 Personal Information You Provide

We may collect the following personal information:

• Full name
• Email address
• Telephone number
• Billing and shipping address
• Payment details (processed securely by third-party payment providers)
• Account login details
• Any information you submit via contact forms or email

1.2 Automatically Collected Information

When you visit our Site, we may automatically collect:

• IP address
• Browser and device information
• Pages viewed and time spent on the Site
• Referring and exit URLs

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2. How We Use Your Information

We use your personal information to:

• Process and fulfill orders
• Communicate regarding purchases, deliveries, and customer support
• Send marketing communications where consent has been given
• Improve website functionality and user experience
• Prevent fraud and enhance security
• Comply with legal and regulatory obligations

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3. Legal Basis for Processing (POPIA)

We process personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa, based on:

• Your consent
• The performance of a contract
• Legal obligations
• Our legitimate business interests, where your rights are not overridden

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4. Sharing of Personal Information

We may share your personal information with:

• Payment processors
• Courier and delivery service providers
• Website hosting and IT service providers
• Analytics and performance tools
• Regulatory or legal authorities where required by law

We do not sell your personal information to third parties.

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5. Data Security

We take reasonable technical and organizational measures to protect your personal information. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

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6. Your Rights

You have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (where legally permissible)
• Object to certain processing activities
• Withdraw consent at any time

To exercise your rights, please contact us using the details below.

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7. Cookies

We use cookies and similar technologies to improve site performance, analyze usage, and enhance user experience. You may disable cookies through your browser settings; however, some site features may not function correctly.

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8. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

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9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@riseandglow.co.za
Website: https://riseandglow.co.za